Flash Live Terms of Service

1. Parties and Scope

Welcome to Flash - Live Stream & Party ("Flash Live"). These Terms of Service ("Terms") are an agreement between you and Fissioncell Technology Co., Limited ("we," "us," or the "Platform") and apply to the Flash Live application, related websites, and supporting services we provide to you.

Flash Live offers social live streaming, video parties, voice parties, content sharing, private messaging, and interactive entertainment. Available features may vary depending on your region, device, app version, and account eligibility.

Before registering or using the relevant services, please read these Terms, particularly the provisions concerning purchases, refunds, user content, account restrictions, and dispute resolution. After we present these Terms and give you an opportunity to read them, you accept them by clicking to agree or otherwise expressly confirming your acceptance. These Terms take effect for you when you accept them. If you do not agree, do not register or use services that require acceptance of these Terms.

Our Privacy Policy explains how we process personal information, and our Minor Protection Policy explains the relevant safeguards. Accepting these Terms does not constitute blanket authorization for all personal information processing. Where separate consent is required by law, we will obtain it separately.

Additional rules may apply to particular features, such as broadcaster partnerships, agency partnerships, top-ups, earnings settlement, or events. We will provide those rules before you participate and obtain your consent where required. Specific rules supplement these Terms only within their stated scope and may not reduce rights that cannot be excluded by law. Rules that have not been published or provided to you do not automatically become binding under this provision.

2. Eligibility and Age Requirements

Minors are not permitted to register for or use Flash Live. You must be at least 18 years old and meet the legal age of majority and capacity to enter into contracts required where you are located. Anyone who does not meet these age requirements may not use the services, even with permission from a parent or guardian.

You must meet these age and eligibility requirements and provide accurate age information. You must not use a false date of birth, another person's identity, or any other means to bypass age restrictions.

We may request verification of your age, identity, or eligibility for particular features to the extent reasonably necessary. Personal information used for verification is processed under our Privacy Policy. We may restrict relevant features if required verification is not completed. If we have reasonable grounds to believe you do not meet the minimum age requirements, we may suspend or terminate your access and address personal information, purchases, and balances in accordance with applicable law.

You must not create or use an account on behalf of an ineligible person or help that person make top-ups, send gifts, broadcast, or settle earnings. Where services are unavailable in a region, you must not falsify your location or identity information to bypass applicable restrictions.

3. Registration, Accounts, and Security

You must provide accurate information as required for registration and relevant features, and promptly update necessary information affecting account security, identity verification, or settlement. You may use a nickname that complies with the rules, but must not impersonate another person, Platform staff, or an organization.

You must keep passwords, verification codes, and login credentials secure. You must not sell, rent, lend, or transfer your account without permission. If you discover account misuse, unusual logins, or unauthorized transactions, notify us promptly using the contact details in these Terms.

We resolve account disputes based on verifiable facts. Activity on your account does not by itself prove that you authorized it. We will investigate using login, transaction, and other necessary records, and will not deny remedies available to you by law solely because an action originated from your account.

If you sign in using a third-party account, you must also comply with that provider's applicable login rules. If third-party login becomes unavailable, you may seek account recovery assistance through official channels.

4. License to Use the Services and Platform Rights

Subject to your compliance with these Terms, we grant you a limited, non-exclusive license to use Flash Live in the ordinary manner. This license may not be transferred without permission and does not transfer any intellectual property rights in the Platform's software, trademarks, interfaces, designs, or other materials owned by us or our licensors.

Unless expressly permitted by law or authorized by the rights holder, you must not copy, sell, or modify Platform software without permission, bypass access controls, attack systems, introduce malicious software, or use unauthorized automated means to collect user information in bulk, create artificial interactions, or interfere with normal services.

Compensation, deliverables, management relationships, and tax responsibilities for broadcasters, agencies, and business partnerships are determined by the actual arrangements and applicable law. Merely registering an account or using the Platform does not automatically establish an employment, legal agency, or partnership relationship between you and the Platform.

5. User Content and License

"User Content" includes text, images, audio, video, comments, profile information, and other content you upload, publish, broadcast, or send.

You retain your lawful rights in User Content and must ensure that you have the rights or permissions needed to publish it and grant the license below. You must obtain necessary authorization to use music, videos, other people's likenesses, performances, or other protected material in a broadcast. You must not disclose another person's private information or distribute intimate images without permission.

To host, transmit, display, adapt formats, and provide the services you select, you grant us a non-exclusive, royalty-free license covering the territories necessary to provide those services. We may sublicense only to providers of storage, distribution, or other technical support, only as necessary for those purposes, and subject to corresponding restrictions. The audience for your content must reflect your selected visibility settings and the nature of the service.

This license normally ends after you delete the content or your account and reasonable technical processing has been completed. Records required by law, copies needed to resolve outstanding disputes, and backups within their normal deletion cycle may be retained for the necessary period, but this does not authorize continued public distribution or unrelated use. Content previously shared lawfully by other users may require separate handling.

We will obtain the necessary additional authorization before using your likeness, voice, or content in advertising outside the Platform, commercial endorsements, or separate promotions beyond the service purposes described above. Publishing content does not itself mean that you agree to endorse the Platform or a third party.

Public broadcasts and publicly posted content may be viewed, commented on, shared, or recorded with external devices by other users. Be careful when disclosing personal information. This notice does not authorize others to infringe your privacy, image rights, or copyright.

6. Prohibited Content and Conduct

You must not use Flash Live to engage in or assist with any of the following:

1. Publishing content involving child sexual abuse, sexual exploitation, grooming of minors, or other harm to child safety. Unlawful generated or synthetic content is also prohibited, whether or not it depicts an actual recording.
2. Publishing pornographic content, engaging in commercial sexual activity or sexual solicitation, distributing intimate images without consent, or exchanging gifts or tips for prohibited sexual content or conduct.
3. Making threats of violence; engaging in hate, discrimination, bullying, harassment, or doxxing; or encouraging suicide, self-harm, or dangerous behavior.
4. Fraud, impersonation, fraudulent fundraising, money laundering, illegal gambling, unlawful transactions, or other illegal conduct.
5. Infringing another person's intellectual property, privacy, image rights, or other lawful rights and interests.
6. Misusing payment instruments, using unauthorized funds, organizing unauthorized top-ups on behalf of others, or trading virtual assets outside the Platform.
7. Manipulating popularity, rankings, tasks, gifts, rewards, or settlement results through bots, collusion, multiple accounts, or other deceptive means.
8. Exploiting vulnerabilities, duplicate requests, sham transactions, or forged evidence to obtain improper assets, refunds, or rewards, or interfering with Platform systems and security mechanisms.
9. Impersonating Platform support, agencies, or broadcasters to promise guaranteed capital preservation, earnings, winnings, or other deceptive outcomes.

Making a legitimate complaint, requesting a refund, initiating a lawful payment dispute, or criticizing the Platform is not, by itself, a violation. Opinions expressed by users do not necessarily represent the Platform's position.

7. Content Moderation, Reports, and Appeals

To enforce these Terms and legal requirements, we may use reports, human review, and necessary automated measures to identify and address prohibited content and conduct, within the scope disclosed in our Privacy Policy.

Depending on the nature, severity, recurrence, and actual risks of the conduct, we may take proportionate measures such as warnings, content removal, ending broadcasts, restricting interactions, suspending particular features, temporarily freezing disputed assets, or terminating accounts.

We will explain the reasons for our action and available appeal channels unless disclosure is prohibited by law or immediate notice would hinder an investigation, increase risks to others, or create similar concerns. Where urgent action is needed to prevent harm, we may take necessary measures first and notify you afterward.

You may submit a report or appeal through the reporting options published by the Platform or the contact details in these Terms, providing account identifiers, relevant content, transaction records, and an explanation. We will review necessary information and, if an error is confirmed, correct the relevant restrictions and accounting effects. Our handling of a matter does not affect your right to complain to competent authorities or seek judicial remedies under applicable law.

8. Fcoin, Virtual Gifts, and Purchases

Flash Live may offer virtual coins called Fcoin, virtual gifts, and other digital entitlements. Before you confirm a transaction, the purchase page must explain what you are buying, the price, transaction currency, applicable taxes and fees, and other important restrictions.

Fcoin is used for permitted digital purchases on the Platform. It is not a bank deposit, legal tender, or an investment product. Except where a refund is required by law or another lawful arrangement is expressly provided, Fcoin cannot be redeemed directly for cash. It must not be sold, transferred, pledged, or traded outside the Platform without permission.

Virtual gifts are digital features used to express support or participate in interactions. Sending a gift does not give you control over the recipient or oblige the recipient to provide a personal relationship, an offline meeting, or any other service not expressly stated. Creators may earn income under separate settlement rules; sending a gift is not itself a cash transfer to the recipient.

Fcoin and other in-app digital goods may be purchased only through the relevant app store's in-app purchase system: Apple In-App Purchase for the iOS version and Google Play Billing for the Google Play version. Check the product information before purchasing and ensure that you are authorized to use the relevant payment method.

For complimentary entitlements, offers, or event rewards, we will explain eligibility, validity periods, and usage restrictions before you claim them or participate. Price changes apply only to new transactions after the change and do not retroactively change the price of completed transactions. The validity and treatment of paid entitlements are subject to the conditions clearly displayed at purchase and compliant with applicable law and app store requirements.

9. Refunds, Payment Disputes, and Accounting Corrections

Your statutory rights to refunds, withdrawal, remedies for defects, and other consumer protections are not excluded by the digital nature of the goods or these Terms. Individual requests are handled in light of the purchase channel, delivery and use, conditions disclosed at purchase, and applicable law.

If you encounter duplicate charges, undelivered purchases, unauthorized purchases, or product problems, you may contact us and submit a refund or transaction dispute request through the relevant app store's procedures. We will provide necessary assistance and fulfill our own legal responsibilities.

When a refund, transaction reversal, or chargeback is verified as valid, we may lawfully withdraw unused entitlements associated with that transaction and account for related rewards or earnings under the applicable disclosed rules. We will not recover the same amount twice or automatically treat a legitimate refund request as fraud.

If entitlements have already been used, or a transaction affects creators, agencies, or event rewards, we will address it using verifiable records, applicable law, and the relevant agreements. We may temporarily hold settlement of disputed amounts to the extent reasonably necessary, but must not deduct unrelated legitimate balances without grounds.

If we discover an obvious system error or improper account credit, we may correct it after verification and explain the relevant transactions and calculation basis. You may dispute the correction. An account ban or deletion does not by itself entitle the Platform to confiscate all legitimate balances, purchased entitlements, or accrued earnings.

10. Creator Earnings, Pearls, and Withdrawals

Eligible broadcasters or other participants may earn income under applicable partnership agreements and settlement rules. Pearls display or record the corresponding earnings entitlements. Amounts eligible for settlement and the relevant conditions are governed by the valid rules provided before participation and are distinct from Fcoin used for purchases.

Earnings eligibility, calculation methods, revenue shares, settlement cycles, minimum withdrawal amounts, conversion methods, currencies, fees, and allocation of tax obligations must be clearly explained in the relevant rules and on the withdrawal confirmation page. Unverified figures or amounts that have not yet met settlement conditions must not be presented as unconditionally available for withdrawal.

To comply with payment, tax, and anti-fraud requirements, we or earnings payout providers may request necessary identity and recipient information. Incomplete information, failed payouts, or specific transaction disputes may delay settlement. We will provide the reasons we can disclose and available ways to address the issue.

We do not promise fixed income or investment returns. Earnings legally payable do not automatically lapse solely because an account is terminated. Improper gains, valid refunds, and proven fraudulent transactions are accounted for under applicable law and agreements.

11. Event Rules

Eligibility, start and end times, task requirements, rewards, and distribution methods for Platform events are governed by the specific event rules displayed before participation. You must not obtain event benefits through false accounts, fabricated records, collusion, or exploitation of system vulnerabilities.

If an event must be suspended due to a malfunction, fraud, or legal requirements, we will explain how completed transactions and outstanding rewards will be handled and protect rights already accrued in accordance with applicable law.

12. Personal Information and Third-Party Services

We process personal information in accordance with our Privacy Policy and applicable law. The policy explains data categories, processing purposes, third-party recipients, cross-border processing, retention periods, and user rights.

Camera, microphone, photo library, notification, and other device permissions will be requested according to the features involved. Refusing non-essential permissions generally affects only the corresponding features; the actual effects must be explained when permission is requested. Verification of age, identity, or other sensitive information must be proportionate to its purpose, with separate consent obtained where required.

Some services may be provided by app stores, login providers, or earnings payout providers. We will identify them and their applicable terms where necessary. Third-party involvement does not exclude our legal responsibilities for our own selection, integration, or provision of services.

13. Service Changes, Termination, and Account Deletion

We may change services for maintenance, security, legal requirements, or reasonable business adjustments. For material changes that significantly affect purchased entitlements or continued use, we will give advance notice where reasonably practicable and provide continued performance, alternatives, refunds, or other remedies as required by law. Advance notice may not be possible for urgent security measures.

You may request account termination through the account deletion channels published by the Platform. Before deletion, we will explain how balances, outstanding transactions, unsettled earnings, and content deletion will be handled. You may still pursue unresolved refund, settlement, or appeal requests under applicable law.

After deletion, personal information will be deleted or anonymized in accordance with our Privacy Policy. Information required by law or necessary for unresolved disputes will be retained only for the necessary period. We do not promise immediate and unconditional deletion of all transaction and legally required records.

If an account is terminated for serious or repeated violations, we will still address the user's lawful rights and interests in accordance with law. Provisions concerning settlement, disputes, and necessary record retention continue to apply to the extent needed for their purposes.

14. Liability and Statutory Rights

We will provide and maintain the services with reasonable care, but cannot guarantee that network transmission, third-party systems, or all user content will always be error-free, accurate, or available. When problems arise, we will take reasonable remedial measures in light of their causes, our ability to control them, and applicable law.

We do not guarantee any particular level of attention, gifts, income, or social outcomes. Disputes between users may be addressed through Platform reporting or complaint channels; the Platform must still fulfill its legal duties to review, act, and assist.

Each party is responsible for breaches of contract or unlawful acts for which it is legally liable and must take reasonable steps to prevent losses from increasing. These Terms do not exclude or limit liability that cannot legally be excluded or limited, including liability under applicable law for fraud, intentional misconduct or gross negligence, personal injury, and violations of consumer rights.

15. Updates to These Terms and Notices

We may update these Terms because of product changes, security needs, or legal requirements, and will identify the changes and when they take effect.

For material changes affecting users' principal rights and obligations, we will provide appropriate advance notice, an opportunity to read the changes, and obtain consent where required by law. Changes will not retroactively affect completed transactions or accrued rights without legal authorization or valid consent.

If you do not agree to new terms, you may stop using the affected services before they take effect and address your account and outstanding matters under these Terms. Where express acceptance is legally required, we will not infer consent solely from your silence or failure to delete your account.

We may send notices through in-app notifications, registered contact details, or clearly published announcement channels. The method must be appropriate to the notice's importance and applicable legal requirements.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to mandatory consumer protection provisions in the user's habitual place of residence.

If you have a dispute concerning the services, transactions, or these Terms, you may first contact us using the details below and explain the issue and your desired resolution. This complaint channel is not a prerequisite to complaining to competent authorities, seeking urgent relief, or bringing legal proceedings as permitted by law.

Disputes not resolved through discussion may be submitted to a court with lawful jurisdiction.

If a provision of these Terms is held invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law. Our failure to exercise a right immediately does not by itself constitute a permanent waiver of that right.

Different language versions should remain substantively consistent. Mandatory legal requirements concerning the use of a local language or consumers' understanding of terms will apply where relevant.

17. Contact Us

Company name: Fissioncell Technology Co., Limited

Email: contact@fissioncell.com